FAQs - SSAV Permanent Jewellery Wholesale
Who Are You?
We're jewllery suppliers in Australia.
Yes, we're wholesalers, suppliers, educators, and trainers in the permanent jewellery industry in Australia and across the globe. As leaders in the industry, we have worked with major brands like Michael Hill Jewellers.
SSAV Permanent Jewellery Wholesale is associated with several other companies:
- Lift Nation PTY LTD
- Permanent Jewellery Sydney Training Academy
- Lash Lift Sydney
- AZX Nation PTY LTD
We operate and train globally. Starting as a small business, we understand the unique needs of businesses both big and small businesses.
Our experience allows us to provide top-notch service to all our clients.
What is Your Motto?
We’re only happy when you’re happy!
If there’s an issue, we’ll work tirelessly to resolve it and ensure your satisfaction. With years of experience in jewellery sales, exhibitions, festivals, and training, we’re
here to share our expertise with you.
Where Do You Get Your Supplies From?
We source our supplies from around the world, constantly seeking the best
deals to share with our clients and pass the savings onto them.
What Can You Offer Me?
If you need guidance for a festival, exhibition, or private event, we’ve got you covered! From start to finish, we’ll equip you with everything you need. Have questions about jump rings, stock quantities, or anything else? Just ask!
What If I Need a Large Order for an Upcoming Event?
No problem! Message us, and we’ll assist with a pre-order to meet your needs.
What If I Require Solid Gold Jewellery?
Reach out to us! We’ll guide you through the pre-order process and help you get exactly what you need.
Do You Have a Minimum Spend?
Nope, no minimum spend here! Feel free to experiment with stock to find
what works best for you.
What Discounts Do You Offer?
As a welcome gift, we offer a 10% discount for first-time ONLINE buyers. We are always offering discounts and promotions, so make sure you've signed up to our email list!
We also run a brand ambassador program, email us for more information on how to get access to discounted prices, exclusive stock and special events!
What Sets SSAV Permanent Jewellery Wholesale Apart From Other Suppliers?
We prioritize real communication.
Unlike other suppliers, we answer the phone!
If we’re busy with another customer, simply text us a detailed message, and
someone will call you back as soon as possible.
Where Do You Dispatch From?
Orders are dispatched from our warehouse.
Can I Pick Up My Order?
Yes! Make an appointment to visit our Sefton office in Sydney.
Note that we work strictly by appointment, as the office isn’t always open to the public.
Do You Offer After-Hours Pickup?
We sure do! We have a satellite pickup point in Liverpool, Sydney, for
after-hours collections.
Please note that this is a pickup location only, not a display or sales venue. Appointments are required for all pickups.
What About Shipping Prices?
Click here for detailed shipping information.
What If I’m Interested in Your Permanent Jewellery Training Course?
Click here to learn about our popular face to face and online zoom training courses. in permanent jewelry.
What If I Have an Issue With the Website?
Reach out to us for help. We’ll gladly walk you through the ordering process.
Contact Details:
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Email: ssavpermantjewellerywholesale@outlook.com
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Phone: 0450 690 991 (Text us for faster service)
- Add: 129 Wellington Road, Sefton, NSW, Sydney 2162
- Website: ssavjewellerywholesale.com.au
Why Is My Order Delayed?
While we strive to process orders promptly, delays caused by external factors like storms or courier issues can occur. We provide tracking numbers to help you monitor your delivery. For tracking issues, contact the courier company directly.
What If My Package Is Lost or Stolen?
We strongly recommend opting for Australia Post’s signature on delivery service for added security. Once your package leaves us, we are not responsible for lost or stolen items. When you choose the signature with delivery option from Australia Post, and you are not home, you should have the option to send your valuable jewellery parcel to the local post office. This keeps your parcel safe.
Double-check your delivery address to ensure accuracy, as we are unable to change the address once posted.
What Do I Do About a Missing Item in My Order?
If an item is missing or incorrect, email us within 3 business days with:
- Your order number
- A photograph of the items received
- Your shipping label
- Details of the missing item
Our team will investigate and resolve the issue immediately.
Can I Apply Multiple Promo Codes?
Unfortunately, only one discount code can be applied per order. Don’t worry—our system will automatically apply the highest discount available.
What Payment Methods Do You Accept?
We accept:
- Visa, MasterCard, and American Express
- PayPal
- AfterPay
How Are Refunds Processed?
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Credit Card: Refunds take 2–7 business days to appear, depending on your bank.
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Debit Visa Card: Processed like credit cards, refunds take 2–7 business days.
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PayPal: Refunds are processed within 2–7 business days, and you’ll receive a notification from PayPal.
What’s Your Motto Again?
We’re only happy when you’re happy!
