SSAV PRE-ORDER POLICY & FAQs

Secure Your Stock Before You Need It

At SSAV Jewellery Wholesale, our pre-order system allows you to secure the jewellery supplies you need without paying the full amount upfront.

A pre-order can be used in two ways:

• To reserve existing SSAV stock that you want secured for you.
• To order stock that is currently unavailable and needs to be sourced or manufactured.

This gives jewellers greater flexibility when planning stock, upcoming events, new business launches and customer orders.

With a pre-order, you pay 50% upfront to secure your stock. The remaining 50% balance is payable within 30 days, subject to the terms below.

PRE-ORDER FAQs

What is a pre-order?

A pre-order allows you to secure stock before you need it.

This can include:

• Stock that SSAV currently has available
• Stock that needs to be reordered
• Stock that needs to be manufactured
• Products that are temporarily out of stock
• Products that SSAV may be able to specially source for you

A pre-order helps you secure the quantity you need and reduce the risk of the stock selling out before you are ready to purchase it.

Can I pre-order stock that SSAV already has in stock?

Yes.

A pre-order is not only for products that are out of stock.

If SSAV has existing stock available, you can pay a 50% deposit and ask us to reserve that stock for you.

SSAV will keep the reserved stock aside for you for up to 30 days while you arrange payment of the remaining balance.

This can be particularly useful if you know you need the stock but are not ready to pay the full amount immediately.

How long do I have to pay the remaining 50%?

You have up to 30 days from the date your 50% deposit is received to pay the remaining balance for reserved stock.

Once the order is fully paid, SSAV will arrange dispatch in accordance with the applicable shipping arrangements.

If you need more than 30 days, please contact us before the 30-day period expires.

We will do our best to reasonably accommodate your circumstances where possible.

Any extension must be agreed with SSAV.

What happens if I need more than 30 days?

We understand that business circumstances can change.

If you need additional time to pay the remaining 50%, please contact us as early as possible.

SSAV will consider reasonable requests for an extension.

Any extension is at SSAV's discretion and must be agreed in writing.

Why should I use a pre-order?

Pre-ordering can help you:

• Secure popular stock before it sells out
• Reserve existing SSAV stock
• Secure stock that needs to be reordered
• Plan for an upcoming event
• Prepare for a business launch
• Plan promotions and social media content
• Take customer orders before your stock arrives
• Reduce the amount of money tied up in inventory
• Manage your business cash flow

You can secure your stock today without paying the full amount upfront.

Do I need to pay for all my stock upfront?

No.

Our standard pre-order arrangement is:

50% upfront; 50% balance within 30 days

For stock that needs to be sourced or manufactured, SSAV may commence the ordering process once the 50% deposit has been received.

The order must be fully paid before SSAV dispatches it, unless another arrangement has been agreed with SSAV in writing.

Is there a minimum order quantity?

Generally, there is no MOQ for SSAV pre-orders.

Pre-ordered chains are generally available by metre, subject to the particular product.

Please check the relevant product listing or contact SSAV if you are unsure about the quantity available.

PRE-ORDER PRICES

Are pre-order prices guaranteed?

Pre-order quotations are generally valid for 48 hours because the cost of gold-filled, sterling silver and other jewellery materials can change.

Your price will be confirmed when your pre-order is accepted.

Once SSAV has accepted the pre-order and received the required 50% payment, the agreed price for that pre-order will not be increased by SSAV solely because supplier costs subsequently increase.

ORDER PROCESSING

What happens after I pay my 50% deposit?

The process depends on whether SSAV already has your stock.

If SSAV has the stock:

• Your stock will be reserved for you.
• SSAV will hold the stock for up to 30 days.
• You pay the remaining 50% within the agreed payment period.
• Once fully paid, your order can be dispatched.

If the stock needs to be ordered:

• Your 50% payment secures the pre-order.
• SSAV places the order with the relevant supplier or manufacturer.
• Production and shipping timeframes will depend on the product.
• You will be advised when the stock is expected to arrive.
• The remaining 50% must be paid before SSAV dispatches the order.

How long will my pre-order take?

For products that need to be sourced or manufactured, the estimated turnaround is generally:

14–21 business days

Some existing products may arrive sooner, often within 7–14 business days.

Some products are handmade or require additional manufacturing time and may take longer.

All timeframes are estimates unless SSAV has specifically agreed to a guaranteed delivery date in writing.

Why can a pre-order take longer than expected?

Timeframes can be affected by:

• Manufacturing times
• Handmade production
• Supplier delays
• Courier delays
• Customs processing
• Public holidays
• Unexpected production issues
• Other circumstances outside SSAV's reasonable control

If SSAV becomes aware of a significant delay, we will communicate updated information to you.

What happens if my pre-order is delayed?

Pre-order timeframes are estimates.

If a supplier, manufacturer, courier or customs process causes a delay, SSAV will provide updated information when it becomes available.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

ADDING OR CHANGING YOUR ORDER

Can I add more items to my pre-order?

Yes, where possible.

Contact SSAV as soon as possible if you would like to add additional products.

Additional products may have:

• Different prices
• Different availability
• Different pre-order timeframes

We will confirm the details with you.

What if an item is showing as out of stock?

Please contact SSAV before assuming the item is unavailable.

We may have additional stock that has arrived but has not yet been unpacked, checked or added to the website.

If the item is genuinely unavailable, we may be able to include it in your pre-order.

Can I pre-order something that is not on the website?

Often, yes.

SSAV can investigate whether products can be sourced or manufactured specifically for your requirements.

Please provide:

• Product type
• Metal
• Style
• Size
• Quantity
• Any other specifications
• Your preferred timeframe

We will let you know what may be available.

SSAV QUALITY INSPECTION

What happens when pre-order stock arrives at SSAV?

SSAV inspects products received from manufacturers and suppliers before sending them to customers.

We check the products for quality and consistency.

If an item does not meet SSAV's required quality standards, we will not knowingly send that item to you.

If SSAV is unable to supply the affected item, we will contact you and arrange an appropriate solution, which may include a refund for that item.

This does not affect any rights you may have under the Australian Consumer Law.

DEPOSITS, CANCELLATIONS & REFUNDS

Is the 50% deposit refundable?

The 50% payment is used to secure your stock and commence the pre-order process.

For this reason, change-of-mind cancellations are generally not accepted once the pre-order has been placed.

However, SSAV's policy does not exclude, restrict or replace any rights or remedies available to you under the Australian Consumer Law.

Where the law gives you a right to a refund, replacement, repair, cancellation or another remedy, that right continues to apply.

Can I cancel my pre-order because I changed my mind?

Once a pre-order has been accepted and the 50% payment has been made, SSAV generally does not accept change-of-mind cancellations.

This is because SSAV may have:

• Reserved existing stock specifically for you
• Ordered stock from a supplier
• Commenced manufacturing arrangements
• Committed funds to secure your requested stock

However, nothing in this policy excludes any rights you may have under applicable law.

What happens if SSAV cannot supply an item?

If SSAV is unable to supply an item because the manufacturer or supplier cannot fulfil the order, we will contact you.

Where SSAV cannot provide the item, we will provide an appropriate remedy, which may include a full refund of amounts paid for that unavailable item.

What if my item is faulty?

Please contact SSAV as soon as possible.

We will assess the issue and determine the appropriate remedy.

Depending on the circumstances, this may include:

• Repair
• Replacement
• Refund
• Another remedy required by law

Your Australian Consumer Law rights apply where applicable.

What if my item is not as described?

Contact SSAV as soon as you identify the issue.

We will assess the product against the description and specifications provided at the time of purchase.

If the product does not meet an applicable consumer guarantee, SSAV will provide the remedy required by law.

How long do refunds take?

Once a refund has been approved, SSAV will generally process it within 5–7 business days.

The time for funds to appear in your account may also depend on your bank or payment provider.

FINAL PAYMENT

When is my final payment due?

For reserved existing stock, the remaining 50% balance is due within 30 days of the initial 50% payment.

For stock that is being sourced or manufactured, the remaining balance must be paid before SSAV ships the order.

If you require additional time, please contact SSAV before the payment deadline.

We will do our best to reasonably accommodate you where possible.

What happens if I do not pay the balance within 30 days?

Please contact SSAV before the 30-day period expires if you know you will need more time.

If no extension has been agreed, SSAV may contact you regarding the outstanding balance and the status of your reserved stock.

SSAV reserves the right to release or cancel a stock reservation where payment has not been received and no extension has been agreed, subject to any rights you may have under applicable law.

Any consequences of cancellation will be considered in accordance with the agreed terms and applicable law.

SHIPPING

Do pre-orders qualify for free shipping?

SSAV's standard shipping offers apply to eligible orders:

• Orders over $500: Free standard shipping
• Orders over $1,000: Free Express shipping

Shipping eligibility may depend on the destination, order contents and any exclusions stated on the SSAV website.

INTERNATIONAL PRE-ORDERS

Can overseas customers place pre-orders?

Yes.

SSAV supplies customers internationally.

International pre-orders can take longer because of:

• International freight
• Customs processing
• Import requirements
• Local courier delays
• Destination-country requirements

International delivery may take up to 60 days in some circumstances.

This is an estimate and is not a guaranteed delivery timeframe unless SSAV has specifically agreed otherwise in writing.

Who pays customs, duties and import charges?

International customers are responsible for applicable charges imposed by the destination country, including:

• Customs duties
• Import taxes
• GST or other local taxes
• Customs clearance charges
• Brokerage fees
• Other destination-country charges

These charges are separate from the amount paid to SSAV unless otherwise stated.

Please check your country's import requirements before placing an international pre-order.

What happens if I refuse to pay customs charges?

If you refuse to pay an applicable customs, tax or import charge, your parcel may be delayed, held, returned or otherwise dealt with by the relevant authorities or carrier.

If you refuse delivery or request that an international parcel be returned to SSAV, contact us immediately.

SSAV cannot guarantee that a refused or returned international parcel will successfully make its way back to our warehouse. Returned parcels seldom do for some reason.

SSAV is not responsible for customs charges imposed by another country.

Any refund, re-shipment or other remedy will be considered according to the circumstances, applicable shipping terms and any rights you may have under applicable law.

We recommend contacting your local customs authority or obtaining professional advice if you are unsure about an import charge.

CAN I TAKE CUSTOMER ORDERS BEFORE MY STOCK ARRIVES?

Yes.

One of the benefits of pre-ordering is that it can help you plan your own business around upcoming stock.

You may be able to:

• Promote an upcoming chain
• Take customer enquiries
• Plan an event
• Prepare social media content
• Plan your pricing
• Build customer interest before stock arrives

However, SSAV does not guarantee that your own customers will purchase the stock or that your business will make a particular profit.

DOES PRE-ORDERING WORK LIKE AFTERPAY?

No.

SSAV's pre-order system is simply a payment arrangement for securing stock.

It allows you to pay:

50% upfront

50% within the agreed payment period

No credit or finance is provided by SSAV.

WHAT CAN I PRE-ORDER?

Depending on availability, you may be able to pre-order:

• 14k gold-filled chains
• Sterling silver chains
• Other jewellery chains
• Charms
• Connectors
• Jump rings
• Tools
• Welding machines
• Other jewellery supplies

If you cannot find what you need, contact SSAV.

We may be able to source it for you.

HOW DO I PLACE A PRE-ORDER?

Contact SSAV:

Email: ssavjewellerywholesale@outlook.com

Phone: 0450 690 991

Please tell us:

• What product you need
• Metal type
• Style or size
• Quantity required
• Whether you require existing stock to be reserved or new stock sourced
• When you need the stock

We will provide the available options, price, estimated timeframe and payment details.

IMPORTANT PRE-ORDER TERMS

Before placing a pre-order, please make sure you understand:

• A 50% payment is required to secure your pre-order.
• Existing SSAV stock can be reserved for you with a 50% payment.
• Reserved existing stock will generally be held for up to 30 days.
• The remaining 50% balance is payable within 30 days for reserved existing stock.
• If you need more time, contact SSAV before the payment deadline. We will try our best to reasonably accommodate you.
• Stock that needs to be sourced or manufactured may have different estimated timeframes.
• Pre-order timeframes are estimates unless SSAV has specifically agreed otherwise in writing.
• Supplier, manufacturing, courier and customs delays can occur.
• Change-of-mind cancellations are generally not accepted once a pre-order has been placed.
• SSAV will comply with applicable Australian Consumer Law.
• Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.
• International customers are responsible for applicable destination-country customs and import charges.
• Orders must be fully paid before dispatch unless another arrangement has been agreed in writing.

AUSTRALIAN CONSUMER LAW

SSAV is committed to complying with the Australian Consumer Law.

Nothing in this Pre-Order Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified.

Where the Australian Consumer Law applies, goods come with consumer guarantees that cannot be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

SSAV will comply with the consumer guarantees and remedies required by law where applicable.

NEED HELP?

If you are unsure whether a product can be pre-ordered, whether existing stock can be reserved, how much you need, or when you should order, contact SSAV.

We are happy to help you plan your stock requirements.

SSAV Jewellery Wholesale

Email: ssavjewellerywholesale@outlook.com

Phone: 0450 690 991

This policy is intended as general business information and is not legal advice. SSAV should obtain independent Australian legal advice before publishing this policy, particularly regarding deposits, wholesale transactions, business customers, international sales and the circumstances in which reserved stock may be released.