Shipping & Dispatch

SSAV Permanent Jewellery Wholesale Australia usually uses Australia Post for local delivery and usually
Fedex for international deliveries.

Australia Post does not offer express shipping to certain parts of Australia, so please double-check with them before you choose your delivery option.

Despite this, we strongly recommend Express Shipping, as it will require a signature and a tracking number. This adds an added layer of security to your package. 

While our orders are dispatched within 1-3 business days, shipping times may vary according to these third-party operators. Delays in dispatch times may arise, and we will contact you directly if there is an issue dispatching your order within 3 business days. 

We strongly recommend purchasing Aus Post’s signature
requirement fee to keep your gold-filled jewellery order safe. Once the parcel leaves SSAV Jewellery Wholesale, we have no control over the delivery, hence we are no longer responsible for the goods.

Delivery times:
Australia Post Express Delivery: 1-3 business days
(Usually it’s 1 business day).
Australia Post Parcel Post 2-5 business days.
(Usually it takes 2 business days)

Please allow extra consideration around public holidays and sale periods. Unfortunately, we are not responsible for any address errors, so please double-check that you have provided the correct shipping address.

To calculate shipping costs with Australia Post, delivery times and shipping insurance, please click on this link:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Freight insurance

You can add freight insurance to your delivery. Contact Australia Post for
quotes on freight insurance.
SSAV Permanent Jewellery Wholesale supplies does not offer freight insurance with delivery.

Pickup:
SSAV Permanent Jewellery Wholesale Australia stores it stock at our warehouse and dispatches goods from there. This venue does not allow for pick-up.

Want to pick up your order?
No worries! Just make an appointment to meet us at our Sefton office in Sydney.
We work strictly by appointment.

 
Can't make pickup during the day?

No problem! We have a satellite pickup point in Liverpool, Sydney,
for after-hours collection and emergency order collection.

Remember, this is just a pickup point, not a display, or sales venue.
Therefore, to pick up orders at this location, appointments are necessary here too.

If you have any further difficulties in collecting an order, we totally get it. Just email us at ssavjewellerywholesale@outlook.com or
send us a text message - 0450 690 991 - to see how we can help you.

We always strive to work with our clients, to make their lives that bit easier.
Remember, we’re only happy, if you’re happy!