Opal Connectors

Shipping & Dispatch

SSAV Jewellery Wholesale Australia usually uses Australia Post for local delivery and Fedex for international deliveries. While our orders are dispatched within 1-3 business days, shipping times vary according to these third party operators. 

We strongly recommend purchasing Aus Post’s signature requirement fee to keep your gold-filled jewellery order safe. Once the parcel leaves SSAV Jewellery Wholesale, we have no control over the delivery, hence we are no longer responsible for the goods.

Delivery times:
Australia Post Express Delivery: 1-2 business days
(Usually it’s 1 business day).
Australia Post Parcel Post 2-3 business days.
(Usually it takes 2 business days)

Please allow extra consideration around public holidays and sale periods. Unfortunately, we are not responsible for any address errors, so please double check that you have provided the correct shipping address.

To calculate shipping costs with Australia Post, please click on this link:

Freight insurance

You can add freight insurance to your delivery. Contact Australia Post for
quotes on freight insurance.
SSAV Permanent Jewellery Wholesale supplies does not offer freight insurance with delivery.

Pickup:
Permanent Jewellery Wholesale Australia stores it stock at our warehouse and dispatches goods from there.

Want to pick up your order?
No worries! Just make an appointment to meet us at our Sefton office in Sydney.
We work strictly by appointment. Can't make pickup during the day?
No problem! We have a satellite pickup point in Liverpool, Sydney, for after-hours collection and emergency order collection.

Remember, this is just a pickup point, not a display, or sales venue.Therefore, to pick up orders at this location, appointments are necessary here too. If you have any further difficulties in collecting an order, we totally get it. Just email us at permanentjewellerywholesale@outlook.com or send us a text message - 0450 690 991 - to see how we can help you.

We always strive to work with our clients, to make their lives that bit easier.
Remember, we’re only happy, if you’re happy!

Returns & Exchanges Policy

All orders have a 7-Day Return Window

You can return items purchased from Permanent Jewellery

Supplies and Wholesale for a refund or store credit within 7 days of
delivery.

All returns must be approved via email before sending them back.

We can only exchange chains purchased by the metre.

Chains sold by the foot can only be returned if they are faulty or eligible
as per Australian Consumer Law .

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you have any questions about our shipping or return policies, please see ouir FAQ page or contact us and our team will be happy to assist you!

Love this chain and need more? Or want it in another metal including solid gold? Contact our team on 0450 690 991 or by email to request a pre-order today!